About First Avenue National Bank
The mission of First Avenue National Bank is to create a pleasant banking and work environment while achieving outstanding financial performance. Our bankers seek to be distinguished by their servants’ hearts and a sincere desire to treat others as they wish to be treated
The Philosophy of the Bank has always focused on building a relationship with our customers and exceeding their needs and expectations.
Who We Are:
Our theme is Local Leadership, Local Knowledge, Local Commitment. It’s one we think separates us from other financial institutions because we are focused solely on North Central Florida. We have a perspective for the area which often is lacking with other banks considering a loan request or unique deposit need. Our theme also involves dedication to the financial success of the citizens of our community by providing easily accessible personal service and the latest technology. Lastly, there is an intangible quality to our mission that permeates everything we do – to warmly welcome both old and new friends, to respond promptly and accurately, and to treat everyone with honor, respect and courtesy.
Our Board of Directors:
Why We’re Different:
I. Accessibility. The significant aspect that distinguishes First Avenue National Bank from our competitors is accessibility. We are accessible to all our customers.
- Our Live Person Rule: The first step in accessibility is our phone system. If you call during business hours, a person will answer the phone. No punching in 16-digit account numbers or repeatedly pressing zero before you talk to a real person. The individual who answers your call will find out what you need and direct you to the right person to address that need. If the person is not available you will have the choice to either leave a message with the person who answered the phone or leave a voice mail.
- Our Sunset Rule: If you call with a question, and the individual you speak to cannot answer the question immediately, that employee will call you back the same day with a response. If it takes longer than the rest of the day to get the response, the employee will call you to let you know the status. You will always receive a call back from First Avenue National Bank the same day you call.
- Our Direct Line Rule: Every person at the Bank, including the President, has his or her direct line phone number on his or her business card so you can always call that person directly. If the person you are calling is not available, you can either leave a voice mail message or exit to the Bank’s main number to speak to someone else who can help you. No one at First Avenue National Bank hides away in an isolated office.
II. Quick Loan Decisions When you need a loan, we know you want a decision fast and from local people who have a perspective for the community. Our promise is to consider all aspects of a loan request and to respond promptly.
III. Friendly Service, Friendly Technology At First Avenue National Bank, we mix an accessible, high-touch feel with the latest in high-tech bank deliverables. We offer the most sophisticated level of online banking. Customers can see all of their transactions, pay bills, transfer funds from one account to another, and more. We intend to stay ahead of the field when it comes to technology!